community and housing

Liverpool Solidarity Federation concluded its dispute with Secure Lettings. The dispute ended positively with the three tenants involved receiving the whole deposit back and a compensation due to the damp and mold issues during the tenancy.

Brighton Solidarity Federation has started a dispute with Fox & Sons, a large estate agency with branches across Brighton. Along with six student tenants, Brighton SolFed wrote to Fox & Sons on November 3rd, demanding that they pay compensation to the tenants, who were told five days after the day they were meant to move in to a property that it had been withdrawn, leaving them with nowhere to live. Fox and Sons’ employees offered no help finding an alternative property, other than suggesting one over the students’ budget. They didn't communicate properly with the tenants, telling them that the property would be ready to move into by early September, which it wasn’t.

Manchester Solidarity Federation concluded its dispute with Fortis Student Lettings in July. The dispute ended positively with the four tenants involved receiving a total of £832.00 in compensation. We have delayed issuing this statement until after confirmation of the compensation payments.

Before our involvement, the four tenants' complaints had been ignored; they found themselves being passed from pillar to post; their efforts to speak directly to Fortis managers were invariably met with claims that the person was not available; in some cases, these overseas students were met with what could most kindly be described as insulting claims by Fortis staff that they cannot could not understand them.

Just over a year ago, Brighton Solidarity Federation started a Housing Union. Our experience living in Brighton was of rents rocketing up (18% average in 2015 compared to 4.9% nationwide), while conditions were getting worse. We wanted to find ways to stand up for ourselves and fight back. In this article, we look at the successes we've had, the lessons we've learned, and the knowledge we've acquired over this first year.

Monday 18 June saw Manchester Solidarity Federation join tenants in a protest outside Fortis Student Letting in Altrincham, Greater Manchester. The protest is the latest event in a long running campaign being organised by the tenants because of the appalling conditions in the Fortis run building, where they are living. Throughout their stay, Fortis have refused to carry out even the most basic maintenance of the building. The tenants went weeks without water, months without heating and had to live in rooms covered with mould.  On one occasion, water poured through a ceiling light fitting for weeks, with Fortis making no attempt to repair it. This was despite numerous complaints by tenants.

On Monday (June 4), Manchester Solidarity Federation demonstrated outside the head office of Fortis Student Lettings in Altrincham, near Manchester.

It was an action in solidarity with a group of tenants renting in Chester through this letting agency. Fortis had allowed unacceptable delays in carrying out basic maintenance resulting in tenants living, for example, with damp and mould, or without hot water for months: https://www.facebook.com/pg/ fortishorrorstories/posts/. The tenants are now asking Fortis for compensation and the agency keeps ignoring them or to engage in any attempt at mediation.

After trying unsusscefuly to talk to someone from the Fortis management, we went ahead with our picket outside their office. With a banner, a megaphone and leaflets, we spread information about the dispute and received lots of supporting messages from the public, including plenty of toots by vehicle drivers.

In October 2017, Brighton Solidarity Federation was organising with a tenant who was facing a £344 deduction from their deposit after moving out of a house administered by the lettings agency The Property Shop in Kemptown. The tenant approached Brighton SolFed for support to organise a public campaign against this, which concluded successfully with full replayment to the tenant after around one month of actions. Below, the tenant tells the story of their experience of this situation, as well as of the public campaign.

Brighton Solidarity Federation has concluded its campaign against the student lettings agency G4Lets. The campaign was in support of two groups of tenants who had just over £3000 deducted from their deposits. One group of tenants had £2000 taken from their deposit for fire safety, redecoration, and pest control, in spite of an Environmental Health Report from the council informing G4Lets that these issues were their responsibility to resolve as part of landlords' general obligations to the properties they let out. Another group of tenants had £1080 taken from their deposit for cleaning and redecoration, in spite of the fact that they cleaned the property before leaving it, and had it professionally repainted, which they had an invoice for as evidence.

This week's Badger - the student newspaper at Sussex university - reported on our campaign against the G4 Lets. The agency - who specialise in renting to students made a group of students live in squalid conditions, the responsibility for which the local council’s Environmental Health Report placed firmly on the shoulders of the lettings agents. The tenants had to live in mice-infested, unsafe accommodation for a year, and then had £2000 illegitimately deducted from their deposit for these costs.  

Watch the tenants from our dispute with G4 Lets explain that an Environmental Health Report shows that G4Lets neglected their legal decoration, fire, and pest control duties, then charged the tenants for decoration, fire, and pest control.