A tenant organising with Brighton Solidarity Federation has had £450 of her deposit returned following erroneous deductions by The Property Shop. After a long and arduous process, the Deposit Protection Service (MyDeposits) found in favour of the tenant and demanded that a portion of her deposit, which had been withheld by the agency, be returned.
The tenant had moved out of her flat in mid-August 2018, on a date previously agreed with the agency, after finding somewhere else to stay. However, on doing so, she was told that she would be being charged a full month’s rent for August (rather than being charged for the period of time she’d been living in the flat), and being charged £875 to replace the carpets in the property and for other other administrative costs. This came to a total deduction of £1,750. The tenant accepted the rent deduction, but wished to dispute £750 of the deductions from the £1,250 deposit.